Redeeming a tour voucher

Step 1

In the website menu - click "Experiences". Then browse as to the appropriate tour (as if you are going to buy/book a tour).

Step 2

On the appropriate tour event page, scroll down the page until you see the booking calendar page (please take care to read any special notices)

Step 3

Choose your preferred date from the list of available dates.

If you don't see a date that's convenient, feel free to get in touch.

Calendar

Step 4

Click the "Redeem" button (be sure not to click the "check availability" button) and fill out the requested information, including your tour voucher code.

Tip: You don't need to enter quantity as only one voucher can be redeemed at a time

Redeem form

Next steps

Shortly after submitting the form you will receive a confirmation that the code has been accepted and your tickets should arrive shortly afterwards. 

If your tickets don't arrive via the provided e-mail address, please check your spam folder and feel free to get in touch and we'll sort it out.

Notes

  • The tour voucher code can only be used once and is valid for a single booking. 
  • If you cannot make the booked event, please get in touch and we'll be happy to arrange for you to attend on a different date.  
  • If for some reason you code does not work, please re-check your code and try again.  There may be a zero that should be a O or vice versa.  The code is not case sensitive.
  • If the code still does not work, please get in touch and we'll check the validity of your code.