How to redeem an Experience Gift Card / Tour Voucher

Please expand the appropriate section below to learn how to redeem your tour voucher.

If you have a gift voucher, please scroll down this page to learn more.

How do I know if I have a City of Aberdeen Distillery Experience Gift Card / Tour voucher?

If you have a City of Aberdeen Distillery Tour Voucher / Experience Gift Card the redeemable code will start with "EV-" or "BGC-" or "BGCM-".

How do I redeem?

If your code starts with "BGC-" or "BGCM-", you have an Experience Gift Card, please follow the below steps to redeem your gift card...

  1. Visit the booking page and click on the appropriate event
  2. Change the number of adults to one - you can only redeem one gift card at a time.
  3. Select the date you prefer to attend and select a time
  4. Click Checkout
  5. Enter your details and place your gift card code in the "promo code" box
  6. Follow the on-screen instructions
  7. Repeat the above steps for any additional gift cards you may have 

If your code starts with "EV-"... you have legacy tour voucher, please follow the below steps to redeem your voucher...

  1. Visit the booking page and click on the appropriate event
  2. Change the number of adults to one - you can only redeem one tour voucher at a time.
  3. Select the date you prefer to attend and select a time
  4. Click Checkout
  5. Enter your details and place your voucher code in the "promo code" box
  6. Follow the on-screen instructions
  7. Repeat the above steps for any additional tour voucher codes you may have

You will receive an e-mail shortly after redeeming your code - if you don't see it, please be sure to check your spam / junk folder.

    If you run into any difficulty, or your tour voucher / gift card has expired, please get in touch - our e-mail address is:  hello@CityOfAberdeenDistillery.co.uk

    How do I know if I have an ItIsOn voucher?

    Login to the ItIsOn platform / inspect your gifted printout or e-mail.

    How do I redeem?

    Please e-mail us your voucher code(s).  Our e-mail address is:  hello@CityOfAberdeenDistillery.co.uk

    Once verified, we will then provide a special "promo code" that will let you book via the website along with easy to follow instructions.

    You will typically hear from us within 24 hours.

    Can I just bring my voucher along on the day?

    As verification / booking is required in advance, you'll need to book online first.

    How do I know if I have an Red Letter Days voucher?

    Log in to your Red Letter Days account or look for the logo on your gift voucher.

    How do I redeem?

    Please e-mail us your voucher code(s).  Our e-mail address is:  hello@CityOfAberdeenDistillery.co.uk

    Once verified, we will then provide a special "promo code" that will let you book via the website along with easy to follow instructions.

    You will typically hear from us within 24 hours.

    Can I just bring my voucher along on the day?

    As verification / booking is required in advance, you'll need to book online first before attending.

    How do I know if I have a Northern Highlights Pass?

    The Northern Highlight Pass can be purchased here. It offers a range of discounts over a wide range of activities in the North East of Scotland. Perfect if you are travelling around Scotland.

    Can I just bring my pass along on the day?

    Yes you can. However, as spaces on events are limited we would highly recommend that you book in advance either at the distillery in person or online.

    How do I redeem?

    If booking in person, please remember to bring your pass with you. If attending an event as a walk-in, please remember to arrive up to 15 minutes early so we can process payment, offer your welcome drink and start the tour on time.

    If you prefer to book online, please contact us via e-mail.  Our e-mail address is:  hello@CityOfAberdeenDistillery.co.uk

    We will then provide a special "promo code" that will let you book via the website with the discount applied. We'll send easy to follow instructions too.

    You will typically hear from us within 24 hours.

    How to redeem a distillery gift card

    If you have a gift card, your code can be entered during the checkout and can be used to purchase tour vouchers, gin, gifts and more on the distillery shop.

    You can purchase your distillery gift card here.

    FAQ

    Can my voucher be extended?
    For Experience Gift cards / Tour Vouchers purchased directly with City of Aberdeen Distillery, we can, one time, extend the expiry by up to 3 months - get in touch to request an expiry extension. For all other types of gift card / vouchers, please contact the supplier directly.
    I can't see the supplier in the above list
    Drop us an e-mail (hello@CityOfAberdeenDistillery.co.uk) and we'll be happy to help.