Experience FAQs
What is the dress code?
There is no strict dress code with the exception of footwear. The historic floor of the distillery has been retained and as such is not suitable for high heeled or stilettos style shoes/boots.
What time should I arrive?
We encourage guests to arrive up to 15 minutes prior to the event so we may check everyone in and start the event on time.
I'm not drinking - what are the options?
For those not drinking at the time of the event, a limited range of non-alcoholic alternatives are available e.g. soft drinks. Water is readily available on our experiences / activities.
What if I'm not keen on tonic water?
On arrival we'll ask for your preferred mixer - this will be used for your welcome drink and for subsequent samples. The choices are...
- Fever Tree Light Tonic water (recommended)
- Fever Tree Light Lemonade
- Fever Tree Soda water
Is there a minimum age?
Yes...
Discovery Tour - 13 years or over (18 for drinking alcohol)
All other experiences are strictly 18+.
There is a strict Challenge 25 policy in effect. Those lucky enough to appear 25 or under will be asked to prove their age. Please review the event essential event information for acceptable documents for proof of age.
Where do the experiences / activities take place?
All experiences, activities and workshops take place at the City of Aberdeen Distillery. The address is Arch 10, Palmerston Road, Aberdeen, AB11 5RE. Where to find us.
The distillery is situated less than 5 minutes walk from Aberdeen Train Station and 10 minutes from Union Street. Walk through the Union Square shopping centre, past Marks and Spencers then take a right. Follow the arches until just before the bridge - we are next to the amazing Sweet Mumma's Kitchen.
I am the designated driver - where can I park?
We recommend parking at Union Square. Allow 5-10 minutes for walking to the distillery and allow additional time on Thursday (late night shopping) evenings.
What type of experiences are available?
Take a look at our experiences page to browse what's on offer.
We are able to put on new timeslots for special events e.g. corporate events, birthdays, weddings etc. Get in touch and we'll be happy to pencil you in.
Do you offer gift vouchers for experiences?
Yes we do - there are three types of voucher:
- Experience Gift Cards (physical)
- Experience E-gift Cards (e-mail)
- Monetary e-gift cards
You can purchase a gift card - visit the experiences page and scroll down the page for gift cards options.
How do I redeem a voucher?
You can redeem an experience gift card on the website.
Instructions can be found on the redeem a gift card page.
I haven't received my tickets - what should I do?
Please allow up to 2 hours for the tickets to arrive and please double check your spam folder. Then if your ticket still hasn't arrived, please get in touch and we'll be happy to help.
What drinks are included?
All scheduled experiences include a double Gin and Tonic on arrival. Depending on the experience, additional drinks / tastings / samples may be offered.
This may differ for Anytime Activities. We recommend reading the specific event page to find out what's included.
Those not consuming alcohol are welcome to choose from a limited range of soft drinks / non-alcoholic beverages. All our tours have water freely available.
For the Discovery Tour, a goodie bag is given to participants (depending on how the experience was booked) which also included a miniature to take home.
How can I help as a guest?
It would be appreciated if guests refrained from arriving in an unsuitable state (i.e. excessive consumption of alcohol prior to the event). Entry may be refused to any guest who appears to be substantially intoxicated where they may be reasonably considered a safety concern or likely to be disruptive to other guests. Should entry be refused, we will happily re-book you onto another event day - your safety, and the safety of those around you is our primary concern.
Whether you are visiting for a tour or having a gander at our shop, you may find something you'd like to take home with you. While we have bags available (at cost) we would encourage all our customers to help the environment and bring their favourite re-usable bag. We will wrap your bottle purchases in paper tissue to protect them and for presenting as a gift.
Please avoid wearing strong fragrances - this will prevent yourself and others from appreciating the delicate aromas of gins and botanicals.
I have accessibility requirements - how can you help?
We are keen to help all guest have an enjoyable time at the distillery.
Please get in touch and we'll be glad to make any reasonable arrangements.
Mobility - we have a wheelchair accessible toilet and the arch has no steps. The floor is uneven in places but is rough providing a good surface friction.
If any of our guests require support/assistance for accessibility reasons from a friend/carer/other, the support/assistance person may attend the event free of charge.
Take a look at our accessibility guide here.
Can I bring my pet?
Animals are not permitted at the distillery, with the exception of a guide dogs.
Can I bring my children?
Young persons are permitted to attend the Discovery Tour (ages 13+) if accompanied by a responsible adult. However, exceptions can be made for pre-arranged private groups by request.
I have other requirements
We are happy to help in any way we can - please feel free to contact us so we may assist.
I have another question
Thank you for reviewing our FAQs first - please get in touch and we'd be happy to help.
